Please note: due to increased volumes and the impact of COVID-19 on our shipping providers, customers may experience delays in delivery. Shipping time frames are not guaranteed during this time.

Printed Materials

Shipping options are based on items purchased and may include economy, standard, premium, and overnight shipping. LTL shipments are available for large orders over 150 lbs. At this time, shipping is only available to the contiguous United States, Hawaii, and Alaska.

Please note, orders cannot be shipped to a PO Box. However, it may be acceptable to use the address of the Post Office as your shipping address. Please consult with your local post office for options.

Shipping Options

Shipping rates are calculated during checkout based on items purchased and shipping destination. Delivery time can vary depending on method of shipping chosen, where the order is being shipped, and the size of the order. Orders placed after 3pm CST will be processed the following business day. Saturday and Sunday delivery is not available at this time.

Shipping Method

Shipping Timeframe

Economy (Media Mail eligible and less than 10lbs)

8 - 15 business days


3 - 5 business days


2 - 3 business days


1 business day

LTL (over 150lbs)

3 - 8 business days

Service Alert from UPS: Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Digital Materials

eLearning and eBooks: Immediate delivery at time of purchase.

eCards: There may be up to a one-hour delay for delivery of eCards to the Training Center Coordinator’s eCard inventory.

Order Tracking

Once your order has been shipped, you can find your tracking number on your Order History page.